FAQ

Returns, Damaged Goods & Restocking fees

Due to each of our products being custom made for you, we do charge a restocking fee on returns of items. Returns will be assessed a 25% restocking fee. If items are returned damaged, they will be subject to a 50% restocking fee.

Do you ship internationally?

No, we only ship to U.S. addresses.

How long does it take for my order to arrive?

All orders are custom made in the size and background color you choose. We strive to ship all our orders within three business days of receipt. When we ship, you will contact you to let you know that your order is on its way.

In the United States, your order will usually arrive 3-7 business days from the day it was shipped.

Will I receive a tracking number?

All orders are shipped by USPS and all tracking numbers will be uploaded to your shipping record so you can track its progress. For our international customers, please note that the USPS tracking number may not be tracked in your country. It is tracked in many countries but not all.

How do you pack your orders?

Smaller prints (8x10) are packed in heavy duty Kraft stay flat mailers. All other prints are packed in poster shipping tubes.

What type of paper do you use in making your prints?

We use Epson archival quality enhanced matter paper in making our prints. This heavy paper is excellent for framing and gives you a print that you can enjoy for generations.

What sizes do you offer?

We offer eight different sizes of prints (all expressed in inches) measuring approximately:  8x10 | 11x14 | 12x16 | 13x19 | 16x20 | 18x24 | 20x30 | 24x36.

What background colors do you offer?

We offer 18 different background colors. You can view each of them in the images at the top of the listing. The colors are:

Chalkboard | White | Ghostly Gray | Blueprint | Aged Parchment | Green Parchment | Solid Black | Grunge Parchment Grid

Please keep in mind that different monitors show slight color variations so the color you receive might be slightly different than what you see in the monitor.

Do you offer framing for your prints?

No. We just sell the prints. Frames are not included.

Do you combine shipping?

Shipping is a flat rate for any size order.

Why is the color of my print's background a bit different than what I see on my computer monitor?

Computer monitors vary greatly in the color profile they show you. Just think about when you look at the selection of TVs in a big box store. They all show the same video but they all look different. Some are bright. Some are dull. Colors are often quite different from TV to TV.

The same variability is true of computer monitors.

Because of this variability, it is very likely that the colors you see on your computer screen will vary somewhat from what is actually printed on the print you receive.